Return/Exchange Policy

We’re not like big companies. We understand what it’s like to be on the other side of the screen, ordering things for our own pups. Because of that we have a very simple policy. A 90 day return period and a promise of 100% customer satisfaction. If you need a replacement or an exchange due to a defect, unintentional damage, incorrect order, or the wrong size, we will send you a replacement. Just reach out to us with proof of purchase (Order ID #) and we will make it right. It’s that easy!


Refund Policy

If you would like a refund on a product, simply return the item back to us. All refunds are processed within 1-3 business days of receiving the product. Please allow 5-10 days for the refund to appear back on your card. Products that are chewed, cut, show signs of improper use, or obvious abuse are ineligible for a refund. Return shipping costs are prepaid by us and a label will be emailed to you. These remarks apply to all purchases (regardless of channel) when purchased directly from Mighty Paw. This includes our online store at mightypaw.com. These remarks do not apply to transactions from Amazon.com via Prime or Chewy.com. They handle their own returns/exchanges. All Amazon purchases must be returned though your Amazon Account. If you purchased our products on Chewy.com, please reach out to their customer service team directly for returns and exchanges. These remarks also do not apply to international sales. International purchases are eligible for refunds but shipping costs are not covered by Mighty Paw. 


European Customers

Mighty Paw does collect or remit VAT for purchases on mightypaw.com.  If your purchase value exceeds the threshold the European collection agency may require you to cover the VAT associated with your order prior to delivery. If any questions, please feel free to reach us at team@mightypaw.com.



Like you, we love dogs. We love design and craftsmanship. Most of all, we love deepening the connection between you and your four-legged family members. Come join our family. By Dog Lovers. For Dog Lovers.



Need to return something or just wanna chat with us? Contact us at team@mightypaw.com