FAQ
Make sure you and your four-legged friend are on the same page, whether you're shopping for collars, leashes, or treats. And don't forget, with our 90-day, no questions asked guarantee, you can shop with the confidence of a happy pup with a new chew toy.
General
Mighty Paw is an American-owned and operated company based out of our hometown of Rochester, NY, right here in the USA. We design and quality test all of our products here, usually with our family pup, Barley.
We have several manufacturing partners, with the majority of our production based in state-of-the-art facilities in Dongguan, China. All of our warehouses and operations are located in the USA, which means purchasing our products supports jobs here at home!
We provide an extended lifetime warranty program for customers who sign up at mightypaw.com/lifetime-warranty. Your registration includes a lifetime warranty on most of our products, covering manufacturing defects and ensuring your product's long life. It's how we stand behind the quality and durability of our products.
Everyone at Mighty Paw is dedicated to you and your dog's happiness, so we offer a 90-day, no-questions-asked satisfaction guarantee. If you are not completely satisfied with your purchase within the first 90 days, just contact our customer support team and we will arrange a refund or replacement for you.
Orders & Shipping
Please allow 1 business day for your order to be processed, after which the following shipping times apply:
Free Shipping ($6.95 under $24.99 orders) | 2 - 5 business days
*Our delivery time frames are estimates only and may vary with public holidays, possible courier delivery issues, and other influences (such as severe weather conditions) that are beyond the control of Mighty Paw
If you have an account with us, you can locate your order tracking details from your account. Should you not have an account with us, you can speak with our Customer Service team on live chat or you can send them an email at team@mightypaw.com.
Please contact our Customer Service team as soon as possible if you wish to cancel or amend your order. Although we cannot guarantee this, we will happily do our best for any orders that have not already been processed.
Our website listings do not include tax, this is calculated at checkout and based on shipping location.
It's not uncommon for orders with more than one item to be shipped in multiple packages, so we recommend checking your order tracking to confirm how many parcels to expect. Should there be items missing from your order, kindly contact our Customer Service team providing the following information to speed up the process - your order number, name of missing product, your full name and shipping address.
In the unfortunate event that your product arrives broken or damaged, kindly reach out to our Customer Service team, providing your order number and a photograph of the damage together with your full name and shipping address.
Returns & Exchanges
All our products are eligible for a return as long as they've been used as intended. So let your pets enjoy them, and if it's not a perfect match, simply fetch a return no questions asked! Our return policy covers things such as a defects, malfunctions, and sizing issues. However, please note that our policy does not cover obvious misuse or lost items. You can read our full Returns Policy here.
To process a return or warranty claim, we kindly ask you to provide proof of purchase. This can be in the form of an order number, receipt, or any other documentation that verifies your purchase from Mighty Paw. We may also ask you for photo evidence of the issue you're experiencing to better understand and address the problem. Our Customer Service team will guide you through the process and ensure a smooth resolution.
If you have any further questions or need assistance, please don't hesitate to reach out to our dedicated Customer Service team. We're here to help!
My Account
Simply click the "unsubsribe" button at the bottom of any email. Alternatively visit your account to opt out of email / text communications. If you experience any issues, kindly reach out to our Customer Service team.
Jump over to https://mightypaw.com/account/login to recover your password!
Log into your account, navigate to account information, from here you can edit / delete subscriptions. If you do not have an account with us, please contact our Customer Service team and they'll be more than happy to assist.
You can sign up for a Mighty Paw rewards account here: https://mightypaw.com/pages/rewards. As a member you'll earn points everytime you shop!
Simply sign in to your rewards account, click "Redeem Now" and enter the code at checkout. need assistance, please don't hesitate to reach out to our dedicated Customer Service team. We're here to help!
General Enquiries
We're always open to new partnerships and opportunities. To apply, please submit a form to our Wholesale team so that we can understand you and your business. https://wholesale.mightypaw.com/password
You can submit a contact form here and we will pass your details onto our PR and Social Media Manager.
